Dear top management, please don't make me a cynic: Intention to sabotage

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dc.authoridABUBAKAR, A Mohammed -- 0000-0002-1163-0185;
dc.contributor.authorAbubakar, A. Mohammed
dc.contributor.authorArasli, Huseyin
dc.date.accessioned13.07.201910:50:10
dc.date.accessioned2019-07-29T19:27:13Z
dc.date.available13.07.201910:50:10
dc.date.available2019-07-29T19:27:13Z
dc.date.issued2016
dc.departmentİktisadi ve İdari Bilimler Fakültesi
dc.description.abstractPurpose - The conceptualization of service sabotage failed to adequately tap the domain of interest. Phenomena like turnover and service sabotage are difficult to measure and are not suitable for individual-level study. However, "intention" is suitable for individual-level or management-oriented studies. The paper aims to discuss these issues. Design/methodology/approach - A new scale (eight items) to measure the intention to sabotage was developed and tested using a sample of bank (n = 313) and insurance (n = 258) employees in Nigeria. Cynicism and the desire for justice are the roots of sabotage. As such, the inability to stabilize institutionalized work processes and procedures may cause employees to be overcome with the intention to sabotage service, prior to the actual sabotage. Drawing on conservation of resources theory, this paper investigates the impact of employee cynicism on intention to sabotage as moderated by procedural justice. Findings - The analyses suggest that employee cynicism is related to the intention to sabotage, and procedural justice moderates the relationship between employee cynicism and intention to sabotage. The findings endorse the model of interest, and implications of this study for research and practice are discussed. Originality/value - The study differentiated service sabotage from intention to sabotage, and developed and tested a scale to measure the intention to sabotage.
dc.identifier.doi10.1108/JMD-11-2015-0164
dc.identifier.endpage1286en_US
dc.identifier.issn0262-1711
dc.identifier.issn1758-7492
dc.identifier.issue10en_US
dc.identifier.scopusqualityQ1
dc.identifier.startpage1266en_US
dc.identifier.urihttps://doi.org/10.1108/JMD-11-2015-0164
dc.identifier.urihttps://hdl.handle.net/20.500.12451/5816
dc.identifier.volume35en_US
dc.identifier.wosWOS:000387179100005
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherEmerald Group Publıshıng Ltd
dc.relation.ispartofJournal of Management Development
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectNigeria
dc.subjectProcedural Justice
dc.subjectEmployee Cynicism
dc.subjectService Sabotage
dc.subjectIntention to Sabotage
dc.titleDear top management, please don't make me a cynic: Intention to sabotage
dc.typeArticle

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