Browsing by Author "Eren, Duygu"
Now showing items 1-4 of 4
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Gender differences in perceptions of work experiences and service quality provided by front-line service workers in four- and five- star hotels in Turkey: A research note
Two studies considered possible gender differences in work experiences and service quality behaviors of front-line service employees working in hotels in Turkey.. The first study examined perceptions of servant leadership ... -
The impact of prosocial behaviors of employees on service quality in hotel businesses: Case of Nevşehir
Eren, Duygu; Çullu Kaygısız, Neşe (Anatolia: Turizm Araştırmaları, 2014)The purpose of this study is to determine the level of prosocial behaviors of hotel employees and to investigate the impact of prosocial behaviors of hotel employees on service quality. In line with the purpose of the ... -
Otel işletmelerinde içsel pazarlama uygulamalarının işgörenlerin hizmet verme yatkınlığı ve olumlu sosyal davranışları üzerine etkisi: Nevşehir örneği
Çullu Kaygısız, Neşe; Eren, Duygu (Sidas Medya Ajans Tanıtım Danışmanlık Ltd. Şti., 2017)Bu çalışmanın amacı, otel işletmelerinde içsel pazarlama uygulamalarının işgörenlerin hizmet verme yatkınlığı ve olumlu sosyal davranışları üzerindeki etkisini ortaya koymaktır. Bu amaçla içsel pazarlamanın bağımsız ... -
Service rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia
Eren, Duygu; Burke, Ronald J.; Astakhova, Marina N.; Koyuncu, Mustafa; Çullu Kaygısız, Neşe (Routledge, 2014)Considerable research evidence has emerged demonstrating a link between aspects of organizational culture and employee behaviour. The present investigation examined the association of levels of service rewards perceived ...
