Service rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia

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dc.contributor.authorEren, Duygu
dc.contributor.authorBurke, Ronald J.
dc.contributor.authorAstakhova, Marina N.
dc.contributor.authorKoyuncu, Mustafa
dc.contributor.authorÇullu Kaygısız, Neşe
dc.date.accessioned13.07.201910:50:10
dc.date.accessioned2019-07-16T08:22:43Z
dc.date.available13.07.201910:50:10
dc.date.available2019-07-16T08:22:43Z
dc.date.issued2014
dc.departmentTurizm Fakültesi
dc.description.abstractConsiderable research evidence has emerged demonstrating a link between aspects of organizational culture and employee behaviour. The present investigation examined the association of levels of service rewards perceived by service employees working in four- and five-star Turkish hotels to be provided by their organizations, and employees engaging in prosocial service behaviours. Data were collected from 241 employees working in 16 different hotels in Cappadocia, Turkey, using anonymously completed questionnaires, with a 60% response rate. Respondents rated both levels of prosocial service behaviours and levels of service rewards provided to them by their hotels as relatively high. Personal demographic characteristics were weak and inconsistent predictors of both prosocial service behaviours and perceptions of service rewards. Service rewards, controlling for personal demographics, were strong and consistent predictors of the three prosocial service behaviours studied here. © 2014 Taylor & Francis.
dc.identifier.doi10.1080/13032917.2013.875047
dc.identifier.endpage351en_US
dc.identifier.issn1303-2917
dc.identifier.issue3en_US
dc.identifier.scopusqualityQ1
dc.identifier.startpage341en_US
dc.identifier.urihttps://dx.doi.org/10.1080/13032917.2013.875047
dc.identifier.urihttps://hdl.handle.net/20.500.12451/2627
dc.identifier.volume25en_US
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherRoutledge
dc.relation.ispartofAnatolia
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectCappadocia
dc.subjectProsocial Behaviour
dc.subjectService Reward
dc.titleService rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia
dc.typeArticle

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