Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

Basit Öğe Kaydı
dc.contributor.authorKoyuncu, Mustafa
dc.contributor.authorBurke, Ronald
dc.contributor.authorFixenbaum, Lisa
dc.contributor.authorTekin, Yasemin
dc.date.accessioned13.07.201910:50:10
dc.date.accessioned2019-07-16T08:22:49Z
dc.date.available13.07.201910:50:10
dc.date.available2019-07-16T08:22:49Z
dc.date.issued2013
dc.departmentTurizm Fakültesi
dc.description.abstractThis paper explores antecedents and consequences of employee voice behaviour among front-line employees working in the hospitality industry in Turkey. Data were collected from 594 front-line service employees working in 15 top-quality hotels using anonymously completed questionnaires, a 59% response rate. Respondents indicated a generally moderate level of voice behaviour. Personal demographic characteristics and work situation characteristics had few and inconsistent relationships with employee voice behaviour. Males and females were equally likely to engage in voice behaviours. Two aspects of workplace culture were associated with higher levels of employee voice behaviour. Employees engaging in more voice behaviour were also more job-satisfied, more work-engaged, and more likely to remain with their employer. © 2013 © 2013 Taylor & Francis.
dc.identifier.doi10.1080/13032917.2013.804425
dc.identifier.endpage437en_US
dc.identifier.issn1303-2917
dc.identifier.issue3en_US
dc.identifier.scopusqualityQ1
dc.identifier.startpage427en_US
dc.identifier.urihttps://dx.doi.org/10.1080/13032917.2013.804425
dc.identifier.urihttps://hdl.handle.net/20.500.12451/2649
dc.identifier.volume24en_US
dc.indekslendigikaynakScopus
dc.language.isoen
dc.relation.ispartofAnatolia
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/embargoedAccess
dc.subjectfront-line employee
dc.subjectHospitality
dc.subjectTurkey
dc.subjectVoice Behaviour
dc.subjectWork Engagement
dc.titleAntecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels
dc.typeArticle

Dosyalar

Orijinal paket
Listeleniyor 1 - 1 / 1
[ X ]
İsim:
koyuncu-mustafa-2013.pdf
Boyut:
194.96 KB
Biçim:
Adobe Portable Document Format
Açıklama:
Tam Metin / Full Text
İndir

Koleksiyon

Makale Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu