Aksaray Üniversitesi Kurumsal Akademik Arşivi
DSpace@Aksaray, Aksaray Üniversitesi tarafından doğrudan ve dolaylı olarak yayınlanan; kitap, makale, tez, bildiri, rapor, araştırma verisi gibi tüm akademik kaynakları uluslararası standartlarda dijital ortamda depolar, Üniversitenin akademik performansını izlemeye aracılık eder, kaynakları uzun süreli saklar ve telif haklarına uygun olarak Açık Erişime sunar.
Güncel Gönderiler
Growing ımportance of regional integration and procurement in the coronavirus pandemic: the case of rcep and ıts hegemonic reflections
(Springer Nature, 2023) Öztürk, Mehmet
The coronavirus epidemic, which emerged at the end of 2019 and later became a pandemic, has affected the whole world. One of the most important issues of the epidemic, observed in many areas, has been international trade. The lockdown of states due to the increase in the number of cases and the disruptions in global trade (especially in supply chains) have pushed decision-makers to consider the future, and it has been emphasized that regional integration can be an important option for states. In this study, using the example of the Association of Southeast Asian Nations (ASEAN) based Regional Comprehensive Economic Partnership (RCEP) agreement, the value given to regional integration under pandemic conditions and its consequences were examined. In this research, it was observed that the RCEP, which was implemented at a stage when COVID-19 spurred increased restrictions between countries and there was a need to support a supply chain from the nearby geography, gained an important place in regional integration. From an international economic-political perspective and considering it together with the rise of China, the RCEP has increased the debate over hegemony in an age of uncertainty.
Evaluating Turkish banks' complaint management performance using multi-criteria decision analysis
(Springer Nature, 2023) Arsu, Talip; Aytaç, Muhammed Bilgehan
Digitalization increased the number of transactions made by individual customers in the banking market because of the ease of access and use of digital banking systems. Also, the proliferation of e-commerce applications triggered this increase-consequently, the number of service failures and customer complaints also increased. Today, bank consumers can raise their voices quickly through online complaint platforms. By analyzing a dataset taken from one of these platforms (sikayetvar. com), this study aimed to evaluate the performance of 19 banks that are operating in Turkey in terms of customer complaint management. In the first phase, the Fuzzy Analytical Hierarchy Process (FAHP) is used to analyze data provided by seven experts who were asked to make pairwise comparisons to weigh the evaluation criteria. Following this, the weights obtained by FAHP were used in the technique for order preference by similarity to an ideal solution (TOPSIS) to evaluate banks based on the following criteria: satisfaction score, solved complaint rate, complaint response rate, and complaint rate. Finally, to test the sensitivity of the results obtained with TOPSIS, the resolution is applied with the ARAS (Additive Ratio Assessment System), COPRAS (Complex Proportional Assessment), WASPAS (Weighted Aggregated Sum Product Assessment), MABAC (Multi-Attributive Border Approximation Area Comparison), and GRA (Gray Relation Analysis) methods. Findings illustrated that the most important criterion was satisfaction score. Solved complaint rate, complaint response rate, and complaint rate followed this criterion. The criteria weights were used in TOPSIS, and the bank with the best complaint management performance was found as Odea Bank (private and foreign bank). This bank was followed by HSBC (private and foreign bank), QNB (private and foreign bank), and Albaraka (participation and foreign bank) banks, respectively. Overall, it is found that private banks performed better than public and participation banks in terms of complaint management. The procedure that followed during the analysis exemplified how banks can benefit from third-party complaint datasets in benchmarking. The literature lacks studies investigating customer satisfaction through complaint management criteria derived from a real dataset; accordingly, the current study attempts to inspire further investigations in this context. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2023.
Acute toxicity and therapeutic application of Zizyphus lotus and Ruta chalepensis phenolic extracts in treatment of gastroenteritis induced by Salmonella enterica subsp. arizonae
(University of Szeged, 2022) Bekkar, Nour El Houda; Bouabsa, Foufa; Meddah, Boumediene; Keskin, Bahadır; Çakmak, Yavuz Selim; Tou, Abdenacer
This study aimed to evaluate the antigastroenteritis effect against Salmonella enterica subsp. arizonae after therapeutic application of hydromethanolic extracts (MeOH.E) and aqueous extracts (Aq.E) of Zizyphus lotus (ZL) and Ruta chalepensis (RC). Acute oral toxicity was elucidated using in vivo methods and antigastroenteritis effect were evaluated using S. enterica subsp. arizonae-induced diarrheal model. Furthermore, test groups were treated with 400 mg/kg of the MeOH.E and Aq.E of each plant, while the control group was given neomycin (200 mg/kg) as standard antibiotic treatment, positive and negative controls were given the infectious germ (4 × 106 cells/mL) and 0.9% saline solution NaCl (10 ml/kg), respectively. Both plants extracts showed no toxicity for all the animals, so the LD50 was found to be greater than 5000 mg/kg. Moreover, an important bactericidal effect, using both plants extracts was determined against S. enterica subsp. arizonae cells in the intestine. In parallel, a decrease in alkaline phosphatase, amino alanine transferase and aspartate aminotransferase levels was observed with reduction in blood erythrocyte sedimentation rate in all treated animals. Thus, these results could be exploited in the medical field for the formulation of potent antibacterial drugs that cure severe gastrointestinal infections.
Marginalized women and work in 20thand 21st-century british and american literature and media
(Bloomsbury Publishing Plc., 2022) Özkan, Hediye
Marginalized Women and Work in 20th-and 21st-Century British and American Literature and Media examines the intricate relationship between marginalized women and work through critical essays about representations of women’s work in non-canonical literary writings, mass media, and popular culture. Covering a broad range of texts including Paule Marshall’s fiction, Natasha Trethewey’s poetry, and the Netflix series Self Made: Inspired by the Life of Madam C.J. Walker, among others, this collection takes an intersectional approach in order to shed light on the definition and meaning of marginalized women’s work and the value of their labor in the capitalistic economic systems of the twentieth and twenty-first centuries.
Can removing zeros from the stock market index be used to ensure financial stability and sustainability
(Bloomsbury Publishing Plc., 2022) Hamurcu, Çağrı
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